Work Experience

Senior instructional designer - Brightcove | 2022-2024

• Managed team of instructional designers.

• Led the creation of a customer facing academy system to improve product knowledge.

• Led initiative to transition to a new learning management system.

• Created documentation for our online knowledge base.

• Set design standard and style guide for all training content.

Instructional Designer - Lendio | 2020-2022

• Redesigned training materials to improve efficiency and better align with brand

guidelines

• Launched major training program within a week to train over 1000 new hires in two

months.

• Maintained reference materials and knowledge base for sales department.

• Led initiative to transition to a new learning management system.

Senior Manager Learning & Development - Simply Mac | 2016-2020

• Designed and deployed all training content for customers and employees.

• Built a new hire training program from scratch that shortened on-boarding time and

improved time to competency.

• Made ongoing training more collaborative and less self-paced, which improved

quality of training.

• Managed a team of trainers and instructional designers to improve their skills and

quality of training being delivered.

• Created a new product knowledge training program.

• Managed the migration and upkeep of and LMS system.

Training Manager - Apple | 2010-2016

• Analyzed performance and coached a team of trainers.

• Created new employee training focused on product knowledge.

• Focused on business trends to make sure trainers were offering most effective

training.

• Facilitated training for new hires, new trainers, and new technicians.

• Managed teams that exceeded all performance metrics.

Trainer - Apple | 2005-2010

• Facilitated training with customers in one-on-one and group environments.

• Facilitated new hire and product training to employees.

• Created training materials to improve employee knowledge.

• Developed methods to improve store performance and efficiency.

Software Experience

  • Final Cut Pro

  • Articulate 360

  • Adobe Creative Suite

  • Microsoft Office

  • Camtasia

  • Multiple LMS platforms

  • Apple iOS, iPadOS, macOS, visionOS

SKILLS

  • Adult Learning Methods

  • Facilitation

  • Verbal/Written Communication

  • Team Management

  • Data Analysis

  • ADDIE Method and Rapid Prototyping